Reserve Bank of India has released the Annual Report of the Ombudsman Schemes for 2020-21, which has been prepared for the 9-month period (July 1, 2020 to March 31, 2021) in alignment with the change in the Financial Year of RBI from ‘July – June’ to ‘April – March’ with effect from July 1, 2020. The Annual Report covers the activities under the Banking Ombudsman Scheme, 2006 (BOS), the Ombudsman Scheme for Non-Banking Financial Companies, 2018 (OSNBFC) and the Ombudsman Scheme for Digital Transactions, 2019 (OSDT).