India Remote

Full-time
10,001+ employees · Education

Main Responsibilities

Implement, Support & Enhance O365 applications like SPO, EXO, Teams with Pearson DWS Architects
Accountable for maintaining Microsoft technology Evergreen roadmap as part of the Office 365 oversight along with preparation for change and communicating roadmap changes to other relevant teams
Continual service improvement to minimize the number of self-imposed outages – drive high quality change and release management through automation practices.
Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Pearson’s global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform
Assist Pearson Architects in the development of a solution roadmaps, product catalogues and vision for applications supported.
Support and maintain key solution integrations, governance, and plugins.
Day to day process, documentation, KPIs and reporting.
Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects
Ensuring that key O365 product life cycles are understood, tracked, and communicated with appropriate remediation when required.
Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for O365, including the mobile platform.
Prepare KB articles and perform knowledge transfer to shift left the processes to helpdesk team
Work in collaboration with User experience delivery lead and help them prepare user communication guides

What do you need to bring to the role?

Excellent technical understanding of the end user landscape and impact on user experience
Experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory
An analytical mind and an eye for ongoing improvement - including experience building and implementing processes where improvements were needed from the ground up
Team orientated style of working
Knowledge of engineering best practices and processes - incident, change, problem, release
Previous engagements with large programme teams, service transition etc
Time zone flexibility and experience of working in a globally distributed organization
Broad thinker who likes to solve problems and is able and willing to step outside their comfort zone to the benefit of the wider team. Can see where there is a problem or issue and speaks up

Technical Skills, Experience And Abilities (Must Have)

Advanced PowerShell scripting
Azure, Active Directory
O365 Admin center
Microsoft Defender
Technical support and root cause analysis